Ask Our Expert - Page 3

If you’re having problems with your energy supplier, from bill disputes to choosing a gas or electricity tariff, or if you have a question you want answering, write to ourexpert@energychoices.co.uk.

Chris Eagle at EnergyChoices.co.uk can help with anything from contractual problems to giving tips on reducing your bills, or telling you how to save money on your gas and electricity.

Your questions answered

What are the benefits of supermarket energy tariffs?

While shopping I was approached by a saleswoman who asked if I wanted to switch my gas and electricity. Are there any benefits of supermarket energy tariffs?

What should I know about doorstep selling?

Is it ever a good idea to sign up for something major, such as my gas and electricity, when a doorstep salesman calls?

Is your energy comparison service unbiased?

I would like to use a comparison service that looks at energy prices for all UK suppliers. Is your service unbiased, and does it compare every supplier?

When is the right time to switch supplier?

I’m really confused about when is the best time to switch energy suppliers. Should I wait for more price cuts, or switch now?

Who is the cheapest energy supplier?

I think I'm paying too much and want to switch supplier. But after all the news about energy price cuts, how do I find out who is the cheapest supplier?

What is a carbon footprint?

I recently heard that I should reduce my carbon footprint to lower my energy bills. What is a carbon footprint and how can it help cut down my energy bills?

How do I get money back from my supplier?

I’ve been overpaying on my energy bills through estimated bills. How do I get my money back?

Can I switch energy suppliers?

I am a little unsure on how to go about switching, and how much it is going to cost. Can you help?

Can I get a grant for double glazing?

My windows are old and I lose a lot of heat from them. Is there any help available to get double glazing?

Can I change my prepayment meter?

Are there any energy suppliers that will swap our prepayment meter to a standard meter for free?

What does kWh mean?

I’m trying to understand how energy usage is measured so I can reduce the bills but I don’t really understand what a kWh is. Can you explain?

Should I switch to energy saving light bulbs?

I’d really like to start making my home more energy efficient. Should I switch to energy saving bulbs?

What is a standing charge?

I'm new to the world of UK energy bills, having just moved here from the US. What's the difference between having a standing charge and not having a standing charge?

Can my supplier increase my direct debit?

If my energy is capped until 2009, is it right that my supplier can still increase my direct debit payments without notification?

What's the best way to heat our house?

Would we save energy if we left our heating on low all the time, rather than just turning it on when we need it?

Can I switch energy suppliers if I rent a flat?

I've just started renting a new flat and my landlord controls my bills. How can I be sure I’m getting the best deal on energy?

Do I need an Energy Performance Certificate?

I am thinking of renting out my home. Do I need an Energy Performance Certificate, and how can I get one?

How can I save money on my energy bills?

I am getting really worried about the size of my gas and electricity bills. How can I save money on my energy bills?

Do I qualify for a social tariff?

I'm struggling with my energy bills and I'm worried that my energy supply will be cut off. Could I go onto a social tariff?

Can I get a heating grant?

I will be 60 next year and the house is constantly cold. Is there a government scheme to install proper central heating for senior citizens?

How does Economy 7 work?

My friends are on an economy 7 tariff, but have no idea how it works. I have looked at their bill and found it completely confusing, can you explain this tariff?

Should I fix my energy tariff?

I haven’t fixed my energy prices yet as I’m not sure whether they are a good deal. What does the future hold?

What should I do when I move house?

We want to make sure we are only billed for our time in the house. How do we go about doing this for our gas and electricity?

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