Energy News

British Gas: 'Tell us what you really think of us'

Wednesday, 25 November 2009

By Hazel Cottrell - hazel@consumerchoices.co.uk

Energy giant British Gas has invited customers to ‘ask anything’ about its business and offer suggestions for improvement.

British Gas (www.britishgas.co.uk) is giving customers the opportunity to join a consumer panel and share their thoughts on the company.

The energy supplier said members of its consumer panel will be invited to “see inside the heart of our business”, “meet our people” and “ask anything they like”.

They will then report back publicly on what they have found.

Those interested can sign up online (www.britishgaslistening.co.uk) or at one of the “British Gas living room” events. These events will be happening on high streets across Britain this year, and will include demonstrations of British Gas’ new EnergySmart service.

A spokesperson for British Gas said 20 people will be chosen to form the Consumer Panel around the end of February 2010.

Chris Eagle, commercial manager at Energychoices.co.uk, said: “British Gas had the invitation published in national newspapers yesterday and it looks like a publicity stunt designed to improve the company’s reputation.

“However, any initiative that lets consumers air their views more effectively is positive.

“It will be interesting to see how British Gas chooses the members for its consumer panel, what the panel reports back and whether its suggestions have any real impact.”