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Ask our Expert
Where is my supplier’s customer services based?
Dear Chris, I am thinking of switching my energy supplier to one with a cheaper tariff. Customer service is quite important to me as well. It’s not just about location, but the staff’s attitude. Nevertheless, can you help me find out where my new supplier’s customer services are based?
Best wishes,
Hayley Prior, Northampton, via email Monday 10 August, 2009
Our expert says...
Thanks for writing in to EnergyChoices.co.uk. Customer service is definitely a key issue when deciding who to switch your gas and electricity to. In June this year, regulator Ofgem said the “big six” energy suppliers were failing their customers on the way they handled complaints.
To help you decide which energy supplier to switch to, the table below shows where the “big six” suppliers have their call centres, and the number you can call them on…
| Energy supplier | Call centre location | Contact number |
| British Gas | Southampton, Leeds, Edinburgh, Cardiff and Manchester | 0800 048 0202 |
| Scottish & Southern | Perth | 0845 7444 555 |
| Npower | County Durham, Thornaby, Tyne and Wear | 0845 071 4525 |
| E.ON | Essex, Leicester, Bedford, Nottingham and Bolton | 0845 059 9905 |
| EDF | Hove, Sunderland, Exeter | 0800 096 9000 |
| Scottish Power | Glasgow and Warrington | 0845 2700 700 |
Hope this goes some way to helping you decide which supplier to switch to Hayley. Remember you can compare energy prices using our online calculator. Just put in your postcode and a few details about your usage and we’ll see whether you could save money by switching to another supplier.
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