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Ofgem

Ofgem

Article updated: Tuesday 26 May, 2009

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Protecting consumers is Ofgem’s (www.ofgem.gov.uk) “first priority”. As the UK’s energy regulator, Ofgem is responsible for a number of issues such as promoting competition in the energy market and encouraging energy providers to increase energy efficiency measures in the fight against climate change.

It is also responsible for taking account of the needs of vulnerable customers, particularly older people, those with disabilities and those on low incomes and ensuring that all energy providers offer social tariffs to help the fuel poor cope with the rising costs of gas and electricity.

Ofgem no longer deals directly with consumer complaints. Instead these are referred to Consumer Focus (formerly EnergyWatch) or the Energy Ombudsman. Ofgem’s Consumer Affairs Team now only deals with enquiries regarding its policies and to ensure that all complaints regarding energy providers are referred to Consumer Focus appropriately.


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Comments

We are a housing advice agency providing a broad range of support to private tenants. We recently consulted our local financial inclusion champion about the large unmet need for energy advice targetted at private tenants (pre-payment meters, tarrifs, energy saving measures,fuel debt, etc) and were we might seek resources to help to meet this need in our local area. We were told that you have a scheme whereby you are able to pay agencies for delivering training. We believe that one-to-one advice and support is also needed but this could perhaps be combined with group training. We would be very grateful if you could let us have details of any help you may be able to give. - Mar 2 2010 11:34PM
Jacky Peacock, UK

Why is Scottish Power still insisting on ridiculous direct dedit payments related to usage. Total bills for 6 months (Autumn and Winter) amounted to £428.73 yet Scottish Power insist on a monthly payment of £188.50.which will total £2262 for 12 months.
I understood that action had been taken to curb such rogue companies.

Peter Reeves - Dec 15 2009 6:53PM
Peter Reeves, UK

Hi Stuart,

Different energy companies will offer you different prices for your electricity - you will need to contact energy companies directly to see what they can offer you. - Nov 27 2009 11:52AM
Hazel Cottrell, UK

I am designing a remote location green energy station employing a HAWT and Evacuated Tube water heating system. I need to establish at what price (Day or Night) I would expect to recieve from the sale of excess electricity back to current supplier to establish a break even point against costs. Can you assist with a link for data retrival? - Nov 27 2009 11:45AM
Stuart Goode, Gloucester

My bill with 'Staywarm' a part of the E-on group is now rising from £96 per month to £132-74 despite the fact that I actually reduced my consumption by 15% last year due to cavity wall and extra loft insultion , enery lamps and being more careful. I WONDER WHY I BOTHERED! Changing suppliers will only save me about £16 per month The winter fuel payment is only a small help. As pensioners who only have about £1000 per month income we are now firmly in the 'Fuel Poor' group As far as I can see both Malcolm Wicks the energy minister and Ofgem seem to be doing precisely nothing. - Jan 1 2009 8:58PM
I was paying £106 per month (DD) to nPower for Gas. At end of November I was £113 in credit. They increased my payments to £171 per month. I rang to complain. Without hesitation they reduced my payments to £107 per month. An elderly person less astute than myselfwould have been saddled with ridiculously high payments simply to increase nPower's bank balance. This is surely malpractice and should be dealt with. - Dec 19 2008 6:13PM
Howard Crosthwaite, Doncaster UK