| |
npower tops the complaints league table
|
npower Slammed by Customers
Writes Dan Drage dan.drage@consumerchoices.co.uk
Leading utilities supplier npower tops the list of customer complaints according to an Energywatch survey.
From November 2007 through February 2008, npower (www.npower.com) received 33 complaints per each 100,000 users, nearly double the amount received by the next company on the list. A new billing system accounted for a high proportion of these complaints.
These figures could not be published at a worse time for npower; the company are already reeling from allegations of corporate miss-selling and deception by their door to door sales teams.
|
"Sales reps informed residents they would save money by switching to npower, only for the reverse to be true."
|
A London sales team comprising 17 members has been suspended following complaints from residents that they were lied to by npower sales reps. The reps informed residents they would save money by switching to npower, only for the reverse to be true.
Additional underhand strategies employed by the reps included asking customers to sign forms without telling them they’re legally binding contracts.
npower featured in the news last year for a number of negative reasons, including being the most aggressive supplier when it comes to cutting customers off.
According to the survey, Scottish and Southern Energy (www.scottish-southern.co.uk) currently has the most satisfied customers, although they have seen their fair share of controversy this week.
An npower spokesman admitted to being ‘very concerned’ about the claims made against its door to door sales team.
Chris Eagle, Commercial Manager at Energy Choices, can’t believe what he’s reading:
‘At a time when energy premiums are under such scrutiny, this is the PR blunder to end all PR blunders for npower. Miss-selling is a serious issue, and switching your energy supplier to save money, only to realise you’re saving nothing is a demoralising activity which could affect the whole industry should blanket apathy take hold among consumers.’
| 
