Dear Chris, my wife and I will be downsizing to a smaller house in the same area at the end of August, and I have been advised to tell all our service providers that we are moving house.
How do we go about doing this for our gas and electricity? We want to make sure we are only billed for our time in the house.
Also, we don’t know who the energy providers are supplier is for our new house either, as the old tenants have already moved out. Clearly we don’t want to end up paying for their energy bills as well, how can we find out who our new supplier is and inform them when we have moved in?
Tom Cowan, Sandhurst, Monday 13 October, 2008
Firstly, when moving home you will need to cancel your existing arrangements with your energy supplier, and decide who you want to supply your new home. Follow my six simple steps below to make sure you do everything you need to before and after moving:
Before you move
Follow these links to contact your existing supplier to let them know you are moving home:
Scottish and Southern.
After you move
For prepayment meters
If your new home’s energy supply is through a prepayment meter, either for gas or electricity, you will need to ensure that you obtain your own prepayment card or key from the supplier, they may also need to visit the property to reset the meter (to ensure you only pay for what you use). Do not use the previous homeowner’s prepayment card or key as any money you pay will be credited to their account.
Consider changing to a credit meter, as this will allow you to take advantage of cheaper payment methods and tariffs. We recommend that you do this with the existing supplier/s first, then look into switching your supplier and tariff after a month, to save money.
Remember, if you don’t tell your existing energy supplier you are moving, you may have to keep paying the bills, even after you have moved.
Good luck with the move Tom!
If you have an energy query please email email@example.com