Ask Our Expert

If you’re having problems with your energy supplier, from bill disputes to choosing a gas or electricity tariff, or if you have a question you want answering, write to ourexpert@energychoices.co.uk.

Chris Eagle at EnergyChoices.co.uk can help with anything from contractual problems to giving tips on reducing your bills, or telling you how to save money on your gas and electricity.

Your questions answered

How do I apply for the boiler scrappage scheme?

Am I eligible for the boiler scrappage scheme and if so, how do I apply?
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Should I switch from WebSaver 4 to WebSaver 5?

I’m on British Gas’ WebSaver 4 tariff, could I save money by switching to WebSaver 5?
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Is the EnergySmart monitor a smart meter?

I’ve seen British Gas is offering EnergySmart monitors – are these the same as smart meters?
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How much will it cost me to switch to green energy?

I want to switch to green energy, what are my options and how much will it cost me?
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How do I find the cheapest Economy 10 deal?

I’ve had an Economy 10 meter for years now and have never switched supplier, how do I compare tariffs?
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Which energy distribution area do I live in?

I read that E.ON is now the cheapest energy supplier in 11 of the 14 distribution areas. What is an “energy distribution area”, and how do I know which one I live in?
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Where is my supplier’s customer services based?

Can you help me find out where my new supplier’s customer services are based?
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What kind of “energy user” am I?

I read that Npower offers the best tariff for low and high users and EDF is the cheapest for the average household. What does this mean, and what kind of user am I?
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My fixed rate tariff is ending, what should I do?

My fixed price energy tariff going to run out soon; what should I do? Sign up to another fixed deal or go onto my supplier's standard tariff?
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Will I need an EPC to rent out my flat?

I am going to buy a new property and renting it out – will the exisiting energy certificate be transferred to me, or do I have to get a new one?
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Which boiler should I choose?

Which boiler is the most energy-efficient and cost effective? What is a “top Grade A” boiler, and where can I find out more information?
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Can my supplier charge me for backdated estimated bills?

I've been billed £793 from British Gas, from February 2006 to May 2007. Do I have to pay a debt from so long ago?
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Why are my energy bills so expensive?

Our energy supplier, E.ON, has just sent us a bill for over £600! My wife and I are both over 60, what can we do? Can E.ON raise our payments this much?
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Standard or an online energy tariff?

British Gas has cut prices but the cuts are only on its standard tariffs and customers on online tariffs won’t benefit. What’s the difference between the two tariffs?
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Why do suppliers change the names of energy tariffs?

When I received my last energy bill I realised that the name of the tariff I am on has changed. Why?

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What are the benefits of supermarket energy tariffs?

While shopping I was approached by a saleswoman and asked if I wanted to switch my gas and electricity...
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What should I know about doorstep selling?

Is it ever a good idea to sign up for something major such as my gas and electricity, when a salesman calls?

Is your energy comparison service unbiased?

Is your comparison service unbiased, and does it compare every supplier?

When is the right time to switch supplier?

I’m really confused about switching energy suppliers - should I wait, or switch now?

Who is the cheapest energy supplier?

After all the news about energy price cuts, how do I find out who is the cheapest supplier?

What is a carbon footprint?

What is a carbon footprint and how can I reduce it and cut down my energy bills?

How do I get money back from my supplier?

I’ve been overpaying on my energy bills through estimated bills. How do I get my money back?

Can I switch energy suppliers?

I am a little unsure on how to go about switching, and how much it is going to cost. Can you help?

Can I get a grant for double glazing?

My windows are old and I lose a lot of heat from them. Is there any help available to get double glazing?

Can I change my prepayment meter?

Is there any energy suppliers that will swap our prepayment meter to a standard meter for free?

What does kWh mean?

I’m trying to understand how energy usage is measured so I can reduce the bills.

Should I switch to energy saving light bulbs?

I’d really like to start making my home more energy efficient. Should I switch to energy saving bulbs?

What is a standing charge?

I'm confused about tariff options. What is a standing charge?

Can my supplier increase my direct debit?

Can my energy supplier increase my direct debit payments without notification?

What's the best way to heat our house?

Would we save energy if we left our heating on low all the time, rather than when we need it?

Can I switch energy suppliers if I rent a flat?

My landlord controls my bills, so how can I be sure I’m getting the best deal on energy?

Do I need an Energy Performance Certificate?

Do I need an Energy Performance Certificate, and how can I get one?

How can I save money on my energy bills?

I have really expensive bills for my gas and electricity. How can I save money on my energy bills?

Do I qualify for a social tariff?

I'm struggling with my energy bills, what can I do? Should I go onto a social tariff?

Can I get a heating grant?

Is there a government scheme to install proper central heating for senior citizens?

How does Economy 7 work?

I'm on an Economy 7 energy tariff, how do Economy 7 tariffs work?

Should I fix my energy tariff?

I'm worried about my future energy bills, should I fix my energy tariff?

What should I do when I move house?

I'm moving house soon, what do I need to know about my energy?

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