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Ask Our Expert

If you’re having problems with your energy supplier, from bill disputes to choosing a gas and electricity tariff, or you simply have a question you want answering, why not write to
Our Expert.

Chris Eagle at EnergyChoices.co.uk can help with anything from contractual problems to giving energy efficiency advice, or telling you how to save money on your gas and electricity bills.



Energy choices for tenants - My landlord controls my bills, so how can I be sure I’m getting the best deal on energy?

Energy Performance Certificates - Do I need an Energy Performance Certificate, and how can I get one?

Cheaper Energy Bills - How can I save money on my energy bills?

Social tariffs - I'm struggling with my energy bills, what can I do?

Heating Grants - Is there a government scheme to install proper central heating for senior citizens?

Economy 7 Tariffs - How do Economy 7 tariffs work?

Fixed Price Energy - I'm worried about my future energy bills?

Managing your energy suppliers when moving house - What do I need to know?
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11 people have commented on Ask Our Expert.

  1. I have an electricty debt of £700 and I sent off a direct debit form to pay it off but EDF sent it back saying I have to have a keymeter installed.I dnt want one as I understand they are more expensive and it states in my tenency agreement that my landlord doesnt want prepayment meters.I have faxed them a copy of the t.agreemet,told them im a single parent ,but they r goin to get a court order to gain access.What can I do?
    - Mrs Small, Brighton, Nov 21 2008 7:54AMPost a comment | Report Abuse
     
  2. Hi,
    Could you please send me, or tell me, where I can find, the information for calculating my energy bill. Unit conversion, price etc.
    Kind regards,
    David Baker
    - David Baker, UK, Nov 12 2008 10:34PMPost a comment | Report Abuse
     
  3. I HAVE BEEN TOLD THAT BRITISH GAS HAS A SPECIAL FIXED RATE FOR PENSIONERS AND OLDER DISABLED CUSTOMERS THAT IS FIXED NO MATTER HOW MUCH GAS AND OR ELECTRIC IS USED, I HAVE FOUND NO INFO ABOUT THIS AT ALL, CAN YOU HELP AND CLARIFY THIS Q?
    - VINCENT CLARK, STANLEY, CO DURHAM, Nov 7 2008 11:25AMPost a comment | Report Abuse
     
  4. How may I get a micro CHP unit to replace my boiler and sell surplus electricity back to my supplier?
    - Richard Dell, Preston, England, Nov 3 2008 12:56PMPost a comment | Report Abuse
     
  5. I am currently an eon dual fuel customer & still pay for my electricity by prepayment meter.I wish to change to a quarterly bill, without having to pay an admin. charge (change of meter £50.)
    Would I not be better to change my supplier?
    - Damon Randall, Burton upon Trent England, Sep 29 2008 8:29PMPost a comment | Report Abuse
     
  6. i ve just sign in with your fixed rate till2011 on 28 august.. and i ve switch over to another company.and i got a charge of £28.57 for cancellation fee.you should understand i cant afford british gas that s why am leaving british.i would be very grateful if u can deduct this cancellation fee for me .thank you
    - esther adeyeye, birmingham.west midland, Sep 22 2008 1:50PMPost a comment | Report Abuse
     
  7. thank you for your help
    - william wilson, UK, Sep 9 2008 5:10PMPost a comment | Report Abuse
     
  8. i am the new tenant at 14 leslie pl bannerfield selkirk td7 5bl and im enquiring about a prepament gas card for this address as i move in to this property on or after the 18th september thank you
    - Anonymous, selkirk scotland, Sep 9 2008 5:09PMPost a comment | Report Abuse
     
  9. at the moment i have a key meter for my eletric could you tell me if there is a cheap night time tarrif and would i be better off changing to a drict debit method, also could you please let me know the charges for both key meter and direct debit payments
    - keith sargeant, berinsfield wallingford oxfordshire, Aug 30 2008 2:10PMPost a comment | Report Abuse
     
  10. Are Fixed price deals i.e. British Gas fixed rate until 2011 a better deal in reality?
    - Andrew Joslin, UK, Aug 28 2008 9:06AMPost a comment | Report Abuse
     
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