If you’re having problems with your energy supplier, from bill disputes to choosing a gas and electricity tariff, or you simply have a question you want answering, why not write to Our Expert.
Chris Eagle at EnergyChoices.co.uk can help with anything from contractual problems to giving energy efficiency advice, or telling you how to save money on your gas and electricity bills.
Energy choices for tenants - My landlord controls my bills, so how can I be sure I’m getting the best deal on energy?
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11 people have commented on Ask Our Expert.
I have an electricty debt of £700 and I sent off a direct debit form to pay it off but EDF sent it back saying I have to have a keymeter installed.I dnt want one as I understand they are more expensive and it states in my tenency agreement that my landlord doesnt want prepayment meters.I have faxed them a copy of the t.agreemet,told them im a single parent ,but they r goin to get a court order to gain access.What can I do?
Hi,
Could you please send me, or tell me, where I can find, the information for calculating my energy bill. Unit conversion, price etc.
Kind regards,
David Baker
I HAVE BEEN TOLD THAT BRITISH GAS HAS A SPECIAL FIXED RATE FOR PENSIONERS AND OLDER DISABLED CUSTOMERS THAT IS FIXED NO MATTER HOW MUCH GAS AND OR ELECTRIC IS USED, I HAVE FOUND NO INFO ABOUT THIS AT ALL, CAN YOU HELP AND CLARIFY THIS Q?
I am currently an eon dual fuel customer & still pay for my electricity by prepayment meter.I wish to change to a quarterly bill, without having to pay an admin. charge (change of meter £50.)
Would I not be better to change my supplier?
i ve just sign in with your fixed rate till2011 on 28 august.. and i ve switch over to another company.and i got a charge of £28.57 for cancellation fee.you should understand i cant afford british gas that s why am leaving british.i would be very grateful if u can deduct this cancellation fee for me .thank you
i am the new tenant at 14 leslie pl bannerfield selkirk td7 5bl and im enquiring about a prepament gas card for this address as i move in to this property on or after the 18th september thank you
at the moment i have a key meter for my eletric could you tell me if there is a cheap night time tarrif and would i be better off changing to a drict debit method, also could you please let me know the charges for both key meter and direct debit payments